Based on a stay from April 2021

This was a trip we had planned for months and it was a special romantic trip that kept being postponed until we has our vaccinations and we’re safe to travel. I has been looking forward to this trip and the relaxing balcony and what I thought would be a suite with a good view. 

After flying several hours on the plane and then delayed flights and a stopover we finally landed in Ft. Lauderdale. Once we got to the check in desk they told us they had sold our room because the credit card was expired. This made no sense to me because if they had tried to contact me or use another card in my Diamond account with Hilton there isn’t an expired card listed. They basically admitted to me that the price I paid was cheaper than they sold the room. 

I basically got downgraded for my stay and they had an opportunity to make it right and either upgrade me or find me a better room during my FOUR night stay. I realized that they lied to me because there were rooms online for a higher price than I paid but they were available. They were available in the other apps and through the Hilton website for every night with balcony rooms. I was deceived and it’s unacceptable. 

Our view from the room was a H&M store and a huge empty parking lot in front.

The hotel itself was fine but is quite a walk to the beach. They had no breakfast and no restaurant on premise. The ice machine was down on the 4th floor which was a flooded room that looked like it hadn’t been cleaned in awhile. There were marks along the hallways and in the room like the hotel was nothing luxury. The full kitchen we thought we were getting was actually a mini fridge and mot a full fridge and had no ice maker on it. 

I couldn’t stayed at the Sonesta or Marriott properties and had a much better experience on the beach as this was one of the worst stays ever at a Hilton property. Never have I been felt so intimidated and lied to by the front desk about rooms when I could see them online at Hilton’s website. They valued extra revenue over customer service. They have signs in the room to “make it right” but making it right didn’t happen. 

Read more bad travel nightmares here based on a stay pre-Covid.